We deliver throughout North America via a network of regional and national warehouses and shipping companies that features a flex system whereby the products are shipping to regional destination and then delivered to your address via USPS (USA) or Canada Post.
Due to our recent expansion, distribution of products is now coast to coast. Like Amazon and other larger providers, parts of orders may occasionally be delivered separately from more than one facility rather than waste valuable time collecting goods into one center before shipping complete orders to our valued customers. Please don't be alarmed if you receive a partial order. If you have any questions at any time about the status of split deliveries, plus don't hesitate to contact us.
- Free Shipping on all orders in the continental USA (Limited TIme offer)
- Economical Standard Shipping to Canada is only US$ 7.95
- Special Expedited Courier Options are available (2 day shipping plus processing - US$ 24.95)
For USA tracking, try this website https://trackingshipment.net/fedex . Please allow up to 24 hours from receipt of your tracking number since there is often a delay in registering movement from the courier side.
When completing an order, it is very important that you give the delivery company as much information as possible regarding your physical address. For instance, apartment numbers or a community identification number if you live in an area that does not offer direct-to-door service. If you require a verification signature upon delivery, please specify this either on the 2nd address line or in the note area provided. Signature upon delivery is NOT included in our standard shipping.
Shipping and postal service companies are only responsible for deliveries to the address given by the client. They will not accept claims for unreceived goods due to incorrect or incomplete address & special delivery information, nor can Dream Jewelry.
Canadian orders are currently only trackable from our US facilities up to the US-Canada border, after which Canada Post does not currently provide tracking capability on standard shipping. If you would like to track the first stage, use http://webtrack.dhlglobalmail.com/ . If you require door-to-door tracking for Canadian orders, please communicate with us prior to placing your order.
Note: Dream Jewelry collects and submits Canadian federal and provincial taxes on behalf of those governments. These are clearly marked on your Dream Jewelry order that you receive by email. Some shipments to Canada may incur additional import taxes, duty or tariffs. We cannot control these additional fees and therefore cannot include any potential charges in our prices nor our shipping charges as there is no method of determining potential exemptions or circumstances for each consumer. Any border fees remain the responsibility of the buyer. If you are uncertain whether your purchases are subject to import fees beyond the applicable taxes which we collect, please check with your Canada Border Services Agency.
Of note however is that Dream Jewelry is one of the very few U.S.-based ecommerce companies to offer affordable shipping to Canada for only $US 7.95 per complete order. This is less than our actual cost for these shipments and represents potential savings of $10 to $15 compared to many of our competitors.
Feel free to communicate with us if you have any questions or special requirements.